Investor Charter

Our Vision: To provide unbiased and conflict-free investment advisory services to investors, ensuring transparency, fairness, and protection of investor interests.

Mission

To ensure that the investment advisor acts in a fiduciary capacity and discloses all conflicts of interest while advising investors.
To ensure continuous disclosure of all material information to the clients.
To act honestly, fairly, and in the best interests of clients.
To comply with all regulatory requirements as specified by SEBI.

Services Provided to Investors

Providing investment advice that is suitable based on the client’s risk profile.

Undertaking a risk profiling of the client and providing advice accordingly.

Providing investment advice on mutual funds, ETFs, and securities without any conflict of interest.

Disclosing fees and charges upfront in a transparent manner.

Reviewing client portfolios periodically and providing advice on rebalancing.

Assisting in achieving the client’s financial goals through a structured financial plan.

Rights of Investors

Receive impartial and honest advice based on their risk profile and investment objectives.
Obtain clear information on advisory fees, conflicts of interest, and advisory processes.
Right to grievance redressal and escalation to SEBI SCORES if unsatisfied with resolution.
Receive periodic updates on the status of their investments.

Responsibilities of Investors

Details of Grievance Redressal Mechanism

Grievance Registration: Contact the investment advisor at

Email

kaushik@dyotasolutions.com

Phone

+91 98191 24890

Address

408, 3 rd Main, HMT Layout, Anand Nagar, Bangalore - 560 024

Compliance Officer

B. Sowbhagyalakshmi
lakshmi@dyotasolutions.com
+91 96193 30312

Timeline: Grievances will be acknowledged within 7 working days and resolved within 30 days of receipt.
If unresolved, the grievance may be escalated to SEBI SCORES Platform: https://scores.sebi.gov.in/
SEBI Regional Office: SEBI Chennai Office, Overseas Towers, 7th Floor, 756 Anna Salai, Chennai – 600 002
If the client remains dissatisfied with the outcome of the SCORES complaint, the client may consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in

Do's and Don'ts for Investors

Do’s for Investors	Don’ts for Investors
Always deal with SEBI-registered Investment Advisors	Do not share login credentials with the advisor
Ensure receipt of signed agreement and MITC	Do not make cash payments to the advisor
Understand the fee structure and investment risks	Do not expect guaranteed returns
Keep track of your investments regularly	Do not ignore updates or communications from your advisor